🚚 Shipping & Returns Information

Everything you need to know about our delivery options and return policies.

How long does shipping take?

Standard shipping typically takes 3-5 business days. We also offer express options if you’re eager to receive your boots even sooner!

What are the shipping fees for my order?

We offer free standard shipping on all orders over £50. For smaller orders or express options, fees will vary at checkout based on your location.

How do I initiate a return?

Returning an item is easy! Just contact our support team within 14 days of receiving your order, and they’ll guide you through our hassle-free return process.

Can I exchange my item for a different size or color?

Yes! Exchanges are available within 14 days of delivery. Simply reach out to us, and we’ll arrange for a new size or color if it’s in stock.

👢 Product Details & Care

Learn more about our products, including sizing, materials, and care instructions.

What materials are used in Sublimy boots?

Depending of the boots, they are oftentimes crafted from premium-quality leather or vegan leather and high-grade stretch materials for ultimate comfort and durability, perfect for fuller calves.

How do I know which size to order?

We recommend checking our detailed size guide on each product page. For further guidance, feel free to contact our support team, who’ll be happy to assist with fit advice.

Are the boots suitable for larger calves?

Absolutely! Sublimy boots are designed with a stretch panel to fit and flatter fuller calves, ensuring both style and comfort.

What is the best way to care for my Sublimy boots?

To maintain their beauty, clean your boots with a soft cloth and apply a leather conditioner every few months. Avoid exposing them to excessive moisture to keep them in top condition.

📦 Orders & Payment Options

Find answers to your questions about placing orders and accepted payment methods.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and soon Klarna for flexible payment options. Your information is always secure with us.

Can I modify my order after it’s been placed?

We process orders quickly to ensure fast delivery, but if you need to make a change, contact us as soon as possible, and we’ll do our best to accommodate.

How do I apply a discount code to my order?

You can enter your discount code at checkout. Simply paste it into the designated box, and the discount will be applied to your total.

Why hasn’t my order confirmation email arrived?

Check your spam or junk folder first. If you still don’t see it, please contact our support team, and we’ll resend the confirmation right away.

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